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Substitution Policy

Floral design is art! But you know that, especially since you’ve chose Mark Knox Flowers to create something amazing for you.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. We really do take as much care as possible to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.

Sometimes, especially during major holidays, we have to make substitutions due to increased demand. But we promise to make it beautiful, no matter what!

In single flower arrangements, such as an all rose bouquet, we will make every effort to match the flower type but may substitute another color if we absolutely have to make a change. We will always make every effort to match the original theme and value of the original items.

Please indicate if for any reason this is not acceptable. If not, we’ll know that you’re trusting our judgment as artists to create. Thanks for putting your floral needs in our hands!